How Subscribili Helped this Multi-Location Dental Practice Streamline Operations

Running a dental practice can feel like competing in an Olympic relay… but doing it all on your own. You’re managing billing, navigating a complex practice management system, staying up to date with the latest technology and equipment, and marketing your practice to keep patients coming through the door. And that’s all before a patient even sits down for their appointment. 

Imagine doing all of that–times 5. 

That was Dental Depot DFW, a practice with 5 locations in the Dallas-Fort Worth area. 

Overall, Dental Depot DFW was set to medal. They were keeping things running smoothly and patients were pretty happy overall. But they knew they were capable of going for the gold. That’s why 5 months ago, they decided to bring Subscribili in to transform their dental membership plan experience. 

“Subscribili has allowed us to offer patients a membership model that bridges the gap between uninsured and insured patients, while integrating directly into our dental software.” 

3 Benefits Dental Depot Has Seen From Working with Subscribili

Dental Depot DFW makes patients incredibly happy, as evidenced by their 97% retention rate: “one of the highest in the country,” according to their medical director, Dr. Himesh Kana, and our comparative analysis. 

But when they introduced Subscibili, they saw 3 huge benefits that furthered their mission to provide the best dental experience in the Dallas-Fort Worth area. 

1. Seamless integration with existing platforms

Previously, Dental Depot DFW offered subscription discount dental plans to their patients, but the system wasn’t integrated with the rest of their platforms. Without integration, they had no way to track the utilization of services in the plan, so patients weren’t getting the full value and the practice missed out on opportunities to encourage loyalty and regular care. 

“Subscribili has taken the membership model we envisioned and has API’d that model directly into our dental software.”

Since Subscibili was already integrated with their PMS, CareStack, patients could sign up chairside or even on the website–and their plan information would be automatically updated across systems. The staff didn’t have to enter the updates in another platform, which meant fewer mistakes and less headache. All while increasing accessibility for patients.

2. Uptick in patient opt-ins

Since Dental Depot DFW introduced Subscribili for 5 months ago, they’ve seen a remarkable 62% uptake in new patient sign-ups for their innovative dental membership plans.

“We think our patients are really liking this. We rolled out two or three new plans that we did not have previously, and we’re seeing a very nice uptick in memberships. This tells me there was a need for these plan options.” 

That means they’re not just seeing more reliable income with Subscibili, but their patients are truly having their needs met with the best pricing options. Over time, they can expect that uptake rate and satisfaction to translate into a long-term relationship with the practice. 

3. Increase in patient spending and case acceptance

With the addition of Subscribili, Dental Depot DFW has also observed a change in patient behavior–and their revenue. 

Not only are patients paying their membership fees, but they are also outspending insurance patients by 25% and actually following through on their treatment plans to reach their goals. 

Performing more services is good for the practice’s bottom line, but ultimately, membership plans also give patients options that unlock higher levels of care they might not be able to afford without a plan in place: enhancing patient outcomes in the long run. 

Support that goes above and beyond

One of the hardest parts of working with a new system in a busy practice is trying to seek help. Dental Depot DFW was too busy with patients to wait on hold or try to muddle through the experience alone. But Subscribili has been there for them every step of the way.

“The customer service is much more hands-on than what we’ve experienced before. There’s very little we don’t get support with. If we see a need, the Subscribili tech team is really on top of seeing if we can solve that technology need.” 

Words of Advice for Other Dental Offices

We asked Dr. Kana at Dental Depot DFW what they’d say to other dental practices considering Subscribili:

“If you’re not signed up with Subscribili’s membership model that includes both tech and services, you’re kind of being left behind. What are you doing for the uninsured patients in your office?”

Put simply, if you’re not offering a great alternative payment option to bridge the gap between your insured and uninsured patients, someone else will — and you’ll lose those uninsured patients. 

Don’t settle for just competing with other practices. Contact Subscribili to learn how we can help you grow and earn a spot on the winner’s podium.